In 2024, Flexa welcomed numerous visits from its distributors worldwide. Francesco Polese shares insights on the reasons behind these visits and the significance of the Flexa Academy.
“At Flexa, continuous training on our machines and a strong focus on end customers’ needs are fundamental to our approach. Distributor visits are a valuable opportunity to connect personally with our partners and strengthen relationships,” Polese explains.
Last year, Flexa hosted distributors from Italy, Poland, Hungary, Sweden, United Kingdom and even as far as Australia. These visits have provided invaluable direct feedback, enabling us to consistently enhance our services.
How are the technical training sessions at Flexa structured?
“Our technical training sessions are hands-on. Participants thoroughly examine every component of our machines, disassembling and reassembling them to gain a deep understanding of their functionality. By the end of the training, technicians feel well-prepared to provide advanced consultancy to their clients.
Furthermore, Flexa’s approach is to be present where it matters most—on-site, speaking the customer’s language. Through our network of qualified distributors, we ensure that our solutions are effectively communicated. Flexa sells solutions, and this is also the mantra of our partners.
What makes your demo room unique?
“Our demo room is equipped with everything needed to conduct both commercial and technical training for our clients and partners. With a full range of our machines available for hands-on courses, we can deliver an exceptional training experience. We firmly believe in the power of education, and the Flexa Academy reflects this commitment.”
What kind of feedback do technicians provide after these sessions?
“We often receive enthusiastic comments such as, ‘It’s incredible to see and experience the quality of Flexa machines up close,’ or, ‘After this training, I feel truly equipped to handle any challenge.’ Such feedback reinforces our dedication to offering a comprehensive and impactful learning experience.”
What additional benefits does the Flexa Academy offer to distributors?
Polese highlights: “The Academy doesn’t only provide training; it also fosters a sense of community. Distributors can exchange ideas, share best practices, and strengthen their connection to the Flexa brand. It’s a dynamic environment where innovation and collaboration thrive.”
How does the Academy align with Flexa’s broader goals?
“The Flexa Academy is a cornerstone of our mission to build lasting partnerships with our distributors and clients. By investing in their expertise, we ensure that they become ambassadors of our solutions, delivering the same high standards of quality and service that Flexa is known for,” Polese concludes.
